PALESTINIAN
ALEXANDRE PAGANO

Bachelor of Industrial Design by the Faculty of Fine Arts of São Paulo, Entrepreneur, Designer, advertising in the Brazilian market for more than 20 years.

 

He had his first contact with the Disney universe in 1974 at the age of 6 on a family visit to Walt Disney World. This has awakened a fascination for arts, animation, graphic design, technology, advertising, marketing, communication.

 

He began his 1988 career by making animated short films for Disney (Goofy, Duck Tales and Gummy Bears).

 

In the 90's he coordinated the first game development team in Brazil becoming the first Game Designer in Brazil.

 

 In 1996 he created Digital Design, an agency of

technological solutions working in the pharmaceutical, agrochemical and also in the entertainment market.

 

Since then one of Digital Design's core businesses is to deliver corporate presentations to thousands of customers. We have created a unique and exclusive presentation design methodology and techniques.

 

Visit the Disney Parks every year leading groups to study and learn more about all methodologies and strategies in practice.

 

He has worked in the area of ​​communication since the beginning of his career, giving lectures on the subject to more than 30.

 

LECTURE
EXCELLENCE IN SERVICE

Every day we look for ideas and tools that help us create differentials in our products and services. How can we captivate and delight our customers by transforming contact with your company into a unique experience?

 

Walt Disney World is recognized and admired around the world. The remarkable success of the company lies in its ability to make its customers always return to their parks, shops and resorts.

 

Data surveyed by the Disney Institute indicate that 70% of parkgoers have visited it previously.

 

In a totally didactic, lively and entertaining style, this talk reveals the principles that guide the culture and success of the Disney Group so that you can understand and delight your customers.

 

More than a fascinating journey behind the scenes of the Enchanted Kingdom, this lecture brings lessons that can turn any company into a success story.

The idea is to present seven secrets that can be applied by any company, coupled with examples and real cases that will help your employees at any organizational level to turn their attention to excellence in service and customer service.

 

By applying the strategies specially created by the Disney Institute to get your employees to learn to work as a team, you will make them understand the importance of their roles and believe in them.

 

Alexandre Pagano is dedicated to communicating these concepts through this lecture with digital tools and resources of high visual quality providing a total

immersion in the cases presented.

 

The idea is to transform the concept and the way in which its employees deal with the relationship and the client;

increasing the excellence in service

of the services offered.

GALLERY
CHECK OUT SOME OF THE ORIGINAL SLIDES OF THE LECTURE
CONTACT
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For more information, choose the form that best suits you. Click the link below if you would like to forward an email, or if you prefer fill out the form below, or even call and speak directly with us.

 

Alexandre Pagano

Cel.: (+55 11) 99496-0884

email:

 

As you may note, we have several presentation formats, but if none of them suits your event, let us customize our presentation to your needs.

We will do our best to make your event a success.

 

 

alexandre.pagano@digitald.com.br